PO
Pedro Ortega
Operations Executive
Building Scalable Operations. Developing Leaders. Delivering Results.
Pedro Ortega builds scalable operations by developing leaders, strengthening operating systems, and creating accountability across multi-site organizations. His leadership experience spans field service, facilities management, construction operations, and P&L accountability across founder-led, private equity-backed, and enterprise organizations.
Multi-site operations
Operations leadership
Executive Snapshot
Proven operations executive for complex multi-site organizations.
78
Sites Led
500+
Employees Led
$10M
Operational Savings
89%
Turnover Reduction
Leadership across enterprise facilities management, commercial field service, residential construction, and private equity-backed growth organizations.
Executive Leadership Experience
Career leadership across facilities, field service, and construction operations.
Director of Operations
ESFM / Compass Group · Facilities Management
Led complex facilities operations with accountability for service quality, teams, compliance, work-order execution, and multi-site performance.
General Manager
Tech24 · Commercial Equipment Field Service
Improved regional commercial service execution by strengthening technician productivity, customer responsiveness, execution quality, and operational accountability.
Managing Director of Operations
Solcius · Residential Solar Install Operations
Scaled branch operations from 1 to 18, led large field teams, developed managers internally, and improved execution across residential solar operations.
Core Expertise
Operational leadership strengths for scalable execution.
Executive leadership across multi-site operations, field service operations, facilities management, construction operations, P&L accountability, operational excellence, process improvement, safety and compliance, workforce development, continuous improvement, business transformation, regional and national operations, CMMS / preventive maintenance, service quality, and performance management.
Executive Leadership
Leads regional and national operations with clear standards, accountable managers, disciplined execution, and measurable performance expectations.
Multi-Site Operations
Builds scalable operating cadence across sites, branches, regions, field teams, and service delivery networks.
P&L Accountability
Drives operational savings, recovered revenue, 32% cost reduction, staffing discipline, and financially accountable execution.
Facilities Management
Leads CMMS, preventive maintenance, vendor coordination, asset reliability, safety, compliance, and service standards.
Field Service Operations
Improves dispatch, technician readiness, work-order completion, service quality, First Trip Fix, and field productivity.
Workforce Development
Develops leaders, promotes managers internally, strengthens retention, improves team communication, and builds sustainable bench depth.
Process Improvement
Simplifies workflows, removes operational friction, improves handoffs, and standardizes execution across teams.
Business Transformation
Transforms underperforming operations by strengthening systems, leaders, accountability, reporting, and financial outcomes.
Service Quality
Strengthens customer-impacting execution through completion discipline, field readiness, quality standards, and response time focus.
Safety & Compliance
Maintains operating discipline across safety expectations, compliance routines, service standards, and field controls.
Construction Operations
Leads installation, branch, crew, safety, scheduling, service recovery, and construction execution systems.
Performance Management
Creates scorecards, review cadence, KPI visibility, manager accountability, and operating routines that drive results.
Leadership Philosophy
“I build organizations that keep performing at a high level long after any individual leader steps away.”
Great operations are built through disciplined systems, empowered leaders, and consistent execution. Sustainable performance comes from developing people, creating accountability, and designing operating models that scale, so the business succeeds without depending on any one person.
01 / Systems create consistency
Reliable operations depend on standards, visibility, ownership, and repeatable execution across every site and branch.
02 / Leaders multiply performance
Strong managers improve retention, quality, safety, productivity, and customer experience across distributed teams.
03 / Execution proves strategy
Operational excellence is visible in completion rates, cost control, service quality, branch performance, and leader accountability.
AI-Enabled Operations
Modernizing execution through AI-enabled operating systems.
Pedro integrates AI into operational reporting, workflow optimization, leadership productivity, decision support, process improvement, and execution systems. AI is used to strengthen operational discipline, not replace leadership judgment.
Google AI Essentials
Applies practical AI education to reporting, workflow clarity, productivity, and operational decision support.
Google AI Professional Certificate (In Progress)
Continues developing applied AI capability for operational reporting, workflow optimization, decision support, and leadership productivity.
Ongoing executive AI education
Continues building AI fluency as a supporting capability for operational excellence and modern execution systems.
Executive Education
Executive education supporting modern operations leadership.
Operations leadership
Focused development in scalable operations, regional and national leadership, P&L accountability, and workforce development.
Operational excellence
Process improvement, safety and compliance, service quality, performance management, and continuous improvement.
AI-enabled operations
Google AI Essentials and Google AI Professional Certificate (In Progress), applied as support for operating systems and decision support.
Contact
For executive operations opportunities, leadership roles, recruiter conversations, or senior operations discussions, contact Pedro Ortega.
Target roles
Director of Operations, VP Operations, Regional Vice President, Head of Operations, COO-track operations leadership, and multi-site operations leadership.
Operational fit
Multi-site field service, facilities management, construction operations, residential solar operations, commercial service operations, and P&L leadership.
Why Organizations Hire Me
Proven operator who improves execution, develops leaders, strengthens accountability, and delivers measurable operational results.
Pedro Ortega
Pedro Ortega · Operations Executive · San Diego, California